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Orders and Site Support

Get answers to Frequently Asked Questions regarding all aspects to to our website.

  1. My Account

  2. Pricing and Billing

  3. Order Status

  4. Buyer's Guide


  1. My Account


    How do I create an account?
    1) Click the "My Account / Order Status" link at the top right side of our site.
    2) Enter your email address.
    3) Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

    How do I edit my account information?
    Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

    I forgot my password.
    Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

    Please see our Terms & Conditions, Shipping, Returns and Privacy policy for complete details , accessed via the "Information" box.



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  2. Pricing and Billing


    GST is NOT payable on coffee and chocolate.
    We also quote prices for other products excluding GST but this is clearly indicated - eg Caramel syrup 250ml - our price (excl GST): $9.95.  At the Checkout, any GST payable on your ordered items is calculated and displayed on a single line before the Total amount payable. Note: GST is payable on shipping costs.

    I have a question on my charges.
    Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

    I need a copy of my receipt/invoice.
    Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

    When will my credit appear on my account?
    Credits usually take 5-10 business days from the time we receive your item(s).

    When will my credit card be charged?
    Your credit card will be charged when you place your order.



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  3. Order Status


    Has my order shipped?
    Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

    Can I change quantities or cancel an item in my order?
    Please note that once an order has begun processing or has shipped, it cannot be changed - please make your selection carefully !

    How do I track my order?
    Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

    My order never arrived.
    Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance: email our Sales Dept or phone (08) 9331 7171.

    An item is missing from my shipment.
    N/A - Orders only despatched within Australia at present.

    My product is missing parts.
    Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

    When will my backorder arrive?
    Items on backorder will be shipped as soon as possible. For more information, email our Sales Dept quoting your order number and backordered item code(s).



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  4. Buyer's Guide


    How do I buy/redeem a gift certificate?
    To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

    How do I find my product?
    To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

    How do I navigate the site?
    To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

    How do I use a coupon?
    After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.



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